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SHIPPING AND RETURNS

Shipping Policy

Order Processing Times
 

Please allow for 1-3 business days for your order to be processed for shipping, orders submitted after 5pm will be processed the next business day.

 

 Custom Orders
 

Personalized and Custom Orders can take anywhere from a few days to a few weeks to complete and is very dependent on the nature of your idea. An estimate of delivery will be provided after I have a better understanding of the requirements and details of your specific project. 

Return & Exchange Policy

Returns are accepted up to to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
 

In the event that your order arrives damaged in any way, please email us as soon as possible at feltedflorals@gmail.com with your order number and a photo of the item’s condition. 
 

If you have any further questions, please don't hesitate to contact us at feltedflorals@gmail.com.

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